COMMUNITY INCENTIVES

Council have reviewed the Write-Off of Irrecoverable Debt Policy, to
make provision for once off incentives for the consumers.

The Incentives are set out as follow:
Residential Households: When consumer of this category pays 50% of
his/her arrear account(s) as on 30 June 2020 as a once off payment,
then 50% of his/her arrear account(s) as on 30 June 2020, will be
written off immediately.

Churches, Welfare Organizations and Emerging Farmers: When consumer of
this category pays 50% of his/her arrear account(s) as on 30 June 2020
as a once off payment, then 50% of the arrear account(s) as on 30 June
2020, will be written off immediately.

Business and Industrial: When consumer of this category pays 70% on
the arrear account(s) as on 30 June 2020 as a once off payment, then
30% of the arrear account(s) as on 30 June 2020 will be written off
immediately.

For more information and/ or clarity, you can communicate with the
Debt Collection Unit at the municipality as follows:

Telephone numbers: 054 –338 7167, 054 – 338 7029 and 054-338 7080

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Complaints Procedure

Customer Complaints Procedure

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Swimming Pools & Reitzpark

SWIMMING POOL - TOWN

Mon - Sat: 11:00 - 20:00

Sun: 14:00 - 18:00

PABALLELO & BELLVUE

Mon - Sat: 09:00 - 18:00

Sun: 14:00 - 18:00

The swimming pool in town is used on Saturday between 11:00 and 13:00 as well as weekdays between 19:00 and 20:00 by diving club members for exercise purposes. This exercise is only done at the deep end of the swimming pool.

REITZPARK

Reitzpark is open from 08:00 till 22:00 everyday during September and March. The public should bring their own braai facilities.

COMMUNITY INCENTIVES

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Customer Satisfaction Survey 2021

Complaints Procedure

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Swimming Pools & Reitzpark

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